Introduction
At Massage Services Slovakia, we strive to provide high-quality massage services that meet or exceed your expectations. We understand that circumstances may arise where you need to cancel an appointment or request a refund. This Refund Policy outlines the conditions and procedures for refunds and cancellations.
By booking our services, you agree to the terms of this Refund Policy. We reserve the right to modify this policy at any time, with changes taking effect immediately upon posting on our website.
This Refund Policy was last updated on May 15, 2024.
Refund Conditions
We offer refunds under the following conditions:
Service Cancellations
- Cancellations with 24+ hours notice: Full refund of the paid amount
- Cancellations with less than 24 hours notice: 50% refund of the paid amount
- No-shows (failure to attend without notice): No refund
Service Quality Issues
If you are dissatisfied with the quality of our services, we offer the following options:
- Rescheduled service: If you're not completely satisfied with your massage, you may request a complementary session with a different massage therapist.
- Partial refund: In certain circumstances, we may offer a partial refund if the service did not meet reasonable expectations.
- Full refund: In rare cases where the service was significantly below our standards, we may offer a full refund.
Quality-related refund requests must be submitted within 48 hours of the service being provided.
Gift Certificates and Prepaid Packages
- Gift certificates: Non-refundable but transferable to another person. Valid for 12 months from the date of purchase.
- Prepaid massage packages: Refundable within 14 days of purchase, minus the value of any services already used and a 10% administrative fee.
Exceptional Circumstances
We understand that exceptional circumstances may arise that prevent you from keeping your appointment. We consider the following situations on a case-by-case basis and may waive cancellation fees:
- Medical emergencies (with appropriate documentation)
- Severe illness
- Family emergencies
- Extreme weather conditions
- Other unforeseen circumstances beyond your control
Please contact us as soon as possible if you experience any of these situations.
Refund Process
To request a refund, please follow these steps:
Step 1: Submit a Refund Request
Contact us with your refund request by:
- Phone: +444745380139
- Email: [email protected]
- In person: Visit our location during business hours
Please include the following information:
- Your full name
- Date and time of the service
- Service type
- Reason for the refund request
- Proof of payment
Step 2: Review and Decision
Our team will review your request within 3 business days. We may contact you for additional information if needed.
Step 3: Refund Processing
If your refund request is approved:
- Credit/debit card payments will be refunded to the original payment method within 5-10 business days
- Cash payments will be refunded by bank transfer (you will need to provide your banking details)
- Gift certificate refunds will be processed according to our gift certificate policy
You will receive a confirmation email once your refund has been processed.
Refund Processing Time
Refund processing times depend on your payment method:
- Credit/Debit Cards: 5-10 business days from the date of approval
- Bank Transfers: 3-5 business days from the date of approval
- Other Payment Methods: Varies by method, typically 5-14 business days
Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your payment provider or bank.
Exceptions to the Refund Policy
Refunds will not be provided in the following situations:
- No-shows for scheduled appointments without prior notice
- Requests made more than 48 hours after the service for quality-related issues
- If you arrive late and receive a shortened session as a result
- If you terminate the session early for personal reasons
- If you request a specific technique or pressure that doesn't meet your expectations, despite being performed correctly
- If you fail to disclose relevant health information that affects the service outcome
- For gift certificates after the 14-day cooling-off period
Rescheduling Policy
As an alternative to cancellation and refund, we offer the option to reschedule your appointment:
- Rescheduling with 24+ hours notice: No fee
- Rescheduling with less than 24 hours notice: 25% rescheduling fee may apply
- Rescheduled appointments must be booked within 30 days of the original appointment date
We recommend rescheduling rather than cancelling when possible, as this helps us maintain our appointment schedule and serve all our clients effectively.
Gift Certificate and Prepaid Package Terms
Gift Certificates
Our gift certificates are subject to the following terms:
- Valid for 12 months from the date of purchase
- Non-refundable after the 14-day cooling-off period
- Transferable to another person
- Cannot be exchanged for cash
- Must be presented at the time of service
- Lost or stolen gift certificates cannot be replaced without proof of purchase
Prepaid Packages
Our prepaid massage packages are subject to the following terms:
- Valid for 6 months from the date of purchase, unless otherwise specified
- Refundable within 14 days of purchase, minus services used and a 10% administrative fee
- Non-transferable to another person without our explicit approval
- Unused sessions expire after the validity period
Customer Satisfaction Guarantee
Your satisfaction is our priority. If you are not completely satisfied with your massage service, please let us know immediately after your session. We will:
- Discuss your concerns and preferences
- Offer to modify the current session if possible
- Provide a follow-up session with adjustments based on your feedback
- Consider a partial or full refund if we cannot meet your reasonable expectations
We believe in open communication and encourage you to provide feedback during your session so that we can make immediate adjustments to ensure your comfort and satisfaction.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Significant changes will be communicated via:
- Notices on our website
- Email notifications to registered clients
- Updates in our booking confirmation emails
The refund policy in effect at the time of your booking will apply to your transaction.
Contact Information
If you have any questions about our Refund Policy or would like to submit a refund request, please contact us at:
We strive to respond to all inquiries within 24 hours during business days.
